No generic reminder emails. No call centre script. Oliver re-enters the conversation exactly where the person stopped, with full context of who they are and what they were trying to do.
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The moment a field goes cold — a form abandoned on step two of three, a credit-search field left blank, a session that simply stops — Oliver flags it. Not at the end of the day in a batch report. Within seconds, while the intent is still warm.
"Hi Sarah, looks like you got partway through your claim — happy to help finish it off if you've got a minute?" Oliver paces replies like a human would, with a natural "typing…" rhythm rather than instant, encyclopaedic answers.
Most drop-off isn't disinterest — it's a question that had no answer in the moment. An address that didn't match. Uncertainty about whether the firm is legitimate. A field that looked intrusive. Oliver answers in plain language, reassures honestly, and never applies pressure. If asked directly whether he's AI, he says so — every time, without exception.
Oliver drops the resume link straight into the conversation. The person taps it, lands exactly back where they stopped, and finishes the journey they already started. The completed record flows straight into your existing pipeline — no new system required on your end.
Illustrative conversation — shows the actual flow and tone Oliver follows.
Every conversation is retained in full, creating a defensible, evidenced record from first message to signed instruction — built for sectors where regulators expect exactly that.
Most re-engagement doesn't need a human — but Oliver is built to recognise the moment one is genuinely needed, and hand off cleanly.
Specific questions about their individual case that go beyond re-engagement — Oliver recognises the shift and offers a human conversation.
Where someone has had a poor experience with a previous firm, Oliver offers — rather than insists on — a human handoff, once they're genuinely engaged.
We'll walk you through a live conversation, end to end.